Question 1

WHAT IS THE NORTH POLE EXPERIENCE?

Accepted Answer

The North Pole Experience is an indoor walk-through, immersive holiday attraction for families! Kids can write their letter to Santa and mail it in our Magic Mailbox (with the help of a mischievous elf, of course!) Guests also will visit with one of Santas magical reindeer and make crafts, assist with maintenance on Santa's Sleigh, and visit Santa himself at Santa's Cottage! Families are welcomed (and encouraged!) to take as many photos through the entire experience (at no additional cost)!

Question 2

WHAT IS THE COST?

Accepted Answer

The North Pole Experience is $14 per adult and $20 per child

Question 3

WHAT ARE THE DATES?

Accepted Answer

The North Pole Experience runs from December 5th up to Christmas Eve. The North Pole Experience is open Friday through Sunday and times must be pre-booked.

Question 4

DO YOU OFFER PRIVATE EVENTS?

Accepted Answer

Interested in a full facility rental for your company or large group? Contact us! erick@newellentertainment.com

Question 5

HOW LONG SHOULD WE PLAN ON BEING THERE?

Accepted Answer

We understand that each family may be a bit different, and children have different interests and energy levels. The entire experience is around 45 minutes to an hour depending on the family. Our elves will work to make your experience as magical and close to an hour as possible.

Question 6

WHAT IS INCLUDED WITH ADMISSION TO THE NORTH POLE EXPERIENCE?

Accepted Answer

Your ticket includes entry to the event, cookies, cider, letter to Santa, Reindeer Food Craft and Souvenir from Santa's Workshop! You will also be able to take as many photos or videos as you would like!

Question 7

WHAT AGES IS THIS APPROPRIATE FOR?

Accepted Answer

The North Pole Experience is an all ages event.

Question 8

DO YOU REQUIRE A MINIMUM NUMBER OF TICKETS?

Accepted Answer

We do not. Each half hour has a limit of 20 tickets to make sure that we are offering an exclusive, premium event with little to no lines to experience the magic. Groups of 30 or more should email erick@newellentertainment.com to arrange a large group admission.

Question 9

DO YOU HAVE A GIFT SHOP?

Accepted Answer

Yes! Baubel's Christmas Boutique is located directly at the exit of The North Pole Experience and is a one-stop destination for all things festive! Baubel's has a plethora of merchandise centered around new and old holiday traditions.

Question 10

DO YOU OFFER GIFT CERTIFICATES?

Accepted Answer

Since we are a seasonal event, we do not offer gift certificates. We welcome you to book your family a time slot to visit us!

Question 11

WHERE IS THE NORTH POLE EXPERIENCE?

Accepted Answer

The North Pole Experience is located at Stage Ten Seventeen | 1017 Waube Lane, Ashwaubenon, WI.

Question 12

WHAT IF MY GROUP HAS MORE THAN 20 PEOPLE?

Accepted Answer

Groups of 20 or more should email erick@newellentertainment.com to arrange a large group admission.

Question 13

DOES MY INFANT NEED A TICKET?

Accepted Answer

Yes. All children will need a ticket and be counted as a participant.

Question 14

DO YOU HAVE A PHOTOGRAPHER ON SITE?

Accepted Answer

We do not have an onsite photographer and do not charge anything extra for photos. We will welcome you to take as many photos on your device as you would like. You may also ask your elf to take photos for you!

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