FAQ | North Pole Experience

FREQUENTLY ASKED

questions!

WHAT IS THE NORTH POLE EXPERIENCE?

The North Pole Experience is an indoor walk-through, immersive holiday attraction for families! Kids can write their letter to Santa and mail it in our Magic Mailbox (with the help of a mischievous elf, of course!) Guests also will visit with one of Santas magical reindeer and make crafts, assist with maintenance on Santa's Sleigh, and visit Santa himself at Santa's Cottage! Families are welcomed (and encouraged!) to take as many photos through the entire experience (at no additional cost)!
WHAT IS THE COST?

The North Pole Experience is $14 per adult and $20 per child
WHAT ARE THE DATES?

The North Pole Experience runs from December 5th up to Christmas Eve. The North Pole Experience is open Friday through Sunday and times must be pre-booked.
DO YOU OFFER PRIVATE EVENTS?

Interested in a full facility rental for your company or large group? Contact us! erick@newellentertainment.com
HOW LONG SHOULD WE PLAN ON BEING THERE?

We understand that each family may be a bit different, and children have different interests and energy levels. The entire experience is around 45 minutes to an hour depending on the family. Our elves will work to make your experience as magical and close to an hour as possible.
WHAT IS INCLUDED WITH ADMISSION TO THE NORTH POLE EXPERIENCE?

Your ticket includes entry to the event, cookies, hot chocolate, letter to Santa, Reindeer Food Craft and Souvenir from Santa's Workshop! You will also be able to take as many photos or videos as you would like!
WHAT AGES IS THIS APPROPRIATE FOR?

The North Pole Experience is an all ages event.
DO YOU REQUIRE A MINIMUM NUMBER OF TICKETS?

We do not. Each half hour has a limit of 20 tickets to make sure that we are offering an exclusive, premium event with little to no lines to experience the magic. Groups of 30 or more should email erick@newellentertainment.com to arrange a large group admission.
DO YOU HAVE A GIFT SHOP?

Yes! Baubel's Christmas Boutique is located directly at the exit of The North Pole Experience and is a one-stop destination for all things festive! Baubel's has a plethora of merchandise centered around new and old holiday traditions.
DO YOU OFFER GIFT CERTIFICATES?

Since we are a seasonal event, we do not offer gift certificates. We welcome you to book your family a time slot to visit us!
WHERE IS THE NORTH POLE EXPERIENCE?

The North Pole Experience is located at Stage Ten Seventeen | 1017 Waube Lane, Ashwaubenon, WI.
WHAT IF MY GROUP HAS MORE THAN 20 PEOPLE?

Groups of 20 or more should email erick@newellentertainment.com to arrange a large group admission.